Orders & Returns

Requests, quotes, and payment

Submitting a design asks CarTatz to review the artwork, measurements, and requested product. It does not by itself confirm a paid order, approve a final proof, or start production. The final scope, price, shipping, applicable taxes, and payment arrangements must be confirmed before production.

The displayed $63.77 estimate applies to a set of two eligible pillar decals. Each piece uses a standard 10 × 20 inch sheet. Other shapes, vehicle areas, sizes, and design services require their own confirmed quote.

Your final proof

Review the final proof carefully, including the artwork, spelling, colors, orientation, placement, dimensions, quantity, and any cut contour. Provide accurate measurements and clear photos when needed. A generic vehicle outline or on-screen mockup is an illustration, not a guarantee of fit.

Approving the final proof authorizes production of that proof version. If artwork or specifications change afterward, a new proof and approval may be required. A policy agreement does not replace this separate proof approval.

Production and delivery

Typical pillar production is about one week, with shipping often about three days. Plan for approximately two weeks from a confirmed order to receipt, subject to proof approval, your response time, the confirmed shipping method, and other delays. Your order confirmation will state the applicable timing.

If we cannot meet the promised shipping time, we will provide an updated estimate and the delay or cancellation choices required by applicable law. A shipping estimate is not a guarantee of a particular delivery date. Confirm your delivery address before ordering.

Changes and cancellations

Contact us promptly if you need a change or cancellation. Before production begins, we will confirm what can be changed or canceled and identify any already completed custom work or nonrecoverable costs. Do not assume a request has been canceled until we confirm it.

After production begins, custom goods may not be eligible for a change-of-mind cancellation or return. This does not remove any rights you have for defective goods, incorrect fulfillment, failure to ship, or other protections required by law.

Errors, damage, and refunds

Tell us promptly if an item arrives damaged, defective, or different from the approved order. Keep the item and packaging, and provide your request or order reference, clear photos, and a description so we can review the issue. We will explain the appropriate correction, replacement, return, or refund based on the facts and applicable law.

Mistakes in customer-supplied artwork, approved spelling, measurements, or installation are assessed separately from printing or fulfillment errors. Do not return an item before receiving return instructions. No policy here waives mandatory consumer rights.

Get help

Use the Contact page with your design or order reference for changes, delivery questions, damage, or refund requests. Keep your final proof and written order confirmation for your records.